Renew, replace or change an accessible parking permit

If you have an existing accessible parking permit, you can renew, replace or change information on your permit.

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Get an accessible parking permit

There is no cost to get or renew an accessible parking permit

Overview

• have a health condition that meets the required criteria
• are a company or organization owning or leasing vehicles to transport individuals with accessibility needs and you meet the required criteria.

You can renew an accessible parking permit if you have a permanent or temporary need for a permit.

If you have a permanent condition

If your regulated healthcare practitioner has certified that the disability is permanent, you do not need to be re-certified by your regulated healthcare practitioner. Renew online or complete only Part A of the application if renewing by mail or in-person.

If you have a temporary condition

If your disability is temporary or subject to change and your accessible parking permit has expired, your regulated healthcare practitioner must re-certify your health condition before you can apply for another permit. This means you must complete Part A of the application form and a regulated healthcare practitioner must complete Part B of the application form.

Once both Part A and Part B of the form are complete, you can apply online, by mail, or in-person at a ServiceOntario Centre.

Renew online

You may renew online if you:

• have an existing permanent accessible parking permit and do not need recertification from a regulated healthcare practitioner
• have an existing subject-to-change or temporary accessible parking permit and have received certification from your regulated healthcare practitioner
• understand and consent to ServiceOntario verifying the information provided in the accessible parking permit application form to determine whether to issue or renew the accessible parking permit

To renew online, you will need the:

• the permit holder’s:
  • full name (first, middle and last)
  • date of birth
  • gender
  • mailing and residential address
  • phone number
  • email address

  Renew by mail or in person

  Renew by mail

  If you are renewing your subject to change or permanent accessible parking permit by mail, send us:

  • a photocopy of your identification proving:
    • full name
    • date of birth
    • signature

    Do not send original documents. Check the full list of acceptable identification documents.

    Mail the completed accessible parking permit form and a photocopy of the permit holder's identification document(s) to:

    ServiceOntario
    Accessible Parking Permit Services Office
    P.O. Box 9800
    Kingston ON K7L 5N8

    Note: Seniors 80 years of age and older as well as veterans of any age, can provide documents that have been expired up to 10 years to prove full name, date of birth, and signature. If you need more information, please contact us at 1-800-387-3445 .

    Renew in person at a ServiceOntario centre

    If you cannot renew online or by mail, bring your completed accessible parking permit form with identity documents to a ServiceOntario centre.

    Book an appointment

    You may be able to book an appointment ahead of your visit.

    Renew for someone else

    If applying on behalf of an adult incapable of applying for a permit, you will need to submit one of the following:

    • a Power of Attorney document which authorizes you to act on the permit holder's behalf
    • a court appointed guardianship proof of Ontario Disability Support Program (ODSP) trustee status
    • a Sworn Statement signed by a Commissioner of Oaths (not applicable to dependents under the age of 18)

    The authorized representative must also provide both the applicant’s and their own identification documents showing their full name, date of birth, and signature.

    Cost and delivery

    Cost

    $0
    There is no cost to renew an accessible parking permit.

    Delivery

    Online or mail

    In-person at a ServiceOntario centre

    Using the permit

    An accessible parking permit is issued to an individual person, not a vehicle. You must display your permit with the number and expiry date visible on the dashboard or sun visor of the car to park in an accessible parking space.

    Only the person named on the permit can use it to park in an accessible parking space. If a person who is not identified on the permit uses the permit without the permit holder in the vehicle, it can result in fines of up to $5,000 and the permit may be seized.

    Interim permit

    While you are waiting for your permit to arrive in the mail, you may be eligible for an interim accessible parking permit from your local ServiceOntario centre.

    Customers with an expiring or expired interim permit, who have not yet received their accessible parking permit in the mail, should contact ServiceOntario at 1-800-387-3445 to get more information.

    Renew a company vehicle accessible parking permit online

    An accessible parking permit may be issued to companies and organizations for vehicles that transport individuals with disabilities, provided they meet the eligibility criteria. You can get a company accessible parking permit for every vehicle owned or leased by your company that is used primarily to transport people with disabilities or owned or leased by your organization to transport people with disabilities on a non-profit basis.

    Company permits are valid for 5 years and, if still required, must be renewed every 5 years.

    Eligible company

    To be eligible, your company:

    • must be incorporated and operating in Ontario
    • vehicles must be registered to the company
    • vehicles must be owned or leased by the company primarily to provide transportation services to persons with a disability

    Eligible organization

    To be eligible, your organization:

    • must be registered and operating in Ontario
    • vehicles must be registered to the organization
    • vehicles must be owned or leased by the organization to provide transportation services to persons with a disability on a non-profit basis

    Acceptable identification

    To renew an accessible parking permit, you must provide proof of the following 3 elements of your identity:

    • full name
    • date of birth
    • signature

    If applying by mail, include a photocopy of your identification documents only. Do not send original identity document(s).

    Note: Seniors 80 years of age and older as well as veterans of any age, can provide documents that have been expired up to 10 years to prove full name, date of birth, and signature. If you require more information, please contact us at 1-800-387-3445 .

    Documents that provide proof of all three elements of identity (full name, date of birth and signature)

    • Driver’s Licence, Enhanced Driver’s Licence or Ontario Photo Card — issued by the Government of Ontario (not expired more than one year)
    • Passport – Canadian or Foreign (not expired more than one year)
    • Canadian Citizenship Card with photo (issued prior to February 1, 2012)
    • Canadian Permanent Resident Card with signature
    • Record of Landing (Form IMM 1000)
    • Confirmation of Permanent Resident (Form IMM 5292)
    • Report Pursuant to the Immigration and Refugee Protection Act with photo (Form IMM 1442)
    • Student Authorization/Study Permit (Form IMM 1442)
    • Employment Authorization/Work Permit (Form IMM 1442)
    • Visitor Record (Form IMM 1442)
    • Temporary Resident’s Permit (Form IMM 1442) – formally Minister’s Permit/Extension of Minister’s Permit
    • Secure Certificate of Indian Status Card (issued on or after December 15, 2009, by Indigenous and Northern Affairs Canada)
    • Driver’s licence, Enhanced driver’s licence or Ontario Photo Card – issued by the Government of Ontario (not expired more than one year)
    • Canadian Department of National Defence driver’s licence (Form DND 404)

    Documents that can be combined to provide proof of all three elements of identity (full name, date of birth and signature) when shown together

    Proof of full name and date of birth

    • Canadian Birth Certificate or a proof of birth document issued by a US jurisdiction
    • Canadian Permanent Resident Card without signature (issued after February 4, 2012)
    • Certified copy of Statement of Live Birth – issued by the Government of Ontario
    • US Passport Card

    Proof of full name

    • Certified copy of marriage certificate – issued by the Government of Ontario

    Proof of full name and signature

    • Certificate of Indian Status (laminated card issued by Indigenous and Northern Affairs Canada)

    Proof of date of birth

    • Nexus Card and FAST/EXPRESS Card

    Proof of signature

    • Driver’s Licence or Enhanced Driver’s Licence – issued by another Canadian or US jurisdiction
    • Ontario Health Card
    • Identity card issued by a Canadian or US jurisdiction (enhanced or non-enhanced)
    • Ontario Student Card with signature
    • Declaration from a Guarantor (Form SR-LD-40)
    • Canadian Department of National Defence (DND) Identity Card

    Authorized representatives

    If an authorized representative is renewing on your behalf, you must sign the application form and provide copies of your identity documents. Your identity documents must prove your full name, date of birth and signature.

    If you are unable to sign the application form and an authorized representative has signed the application form on your behalf (not applicable to dependents under the age of 18), the application must be accompanied by one of the following:

    • a Power of Attorney document which authorizes them to act on your behalf
    • court appointed guardianship
    • proof of Ontario Disability Support Program (ODSP) trustee status
    • a Sworn Statement signed by a Commissioner of Oaths

    The authorized representative must also provide their identity documents that prove:

    • full name
    • date of birth
    • signature

    Information and assistance in obtaining a Power of Attorney (POA) can be obtained through the Office of the Public Guardian and Trustee. For detailed information contact:

    • 416-314-2800 if you’re within the GTA or outside of North America
    • Toll-free: 1-800-366-0335
    • TTY: 416-314-2687

    Change permit information

    You must update your accessible parking permit when:

    • you change your name
    • you change your address
    • your medical condition changes
    • other personal information changes (for example, gender)

    To change your name, medical condition, or other personal information such as gender, you will need to fill out Part A of the accessible parking permit form and provide proof of your change(s). You can get an accessible parking permit application form at any ServiceOntario centre or by downloading the accessible parking permit application form here.

    Note: For further details on the requirements to change your information, please contact us at 1-800-387-3445

    To submit the form in person, visit a ServiceOntario centre.

    To submit by mail, send to:

    ServiceOntario
    Accessible Parking Permit Services Office
    P.O. Box 9800
    Kingston ON K7L 5N8

    Note: If you are changing your name or other personal information, you must also provide an identity document showing proof of new name.

    Return a permit

    An accessible parking permit must be returned to ServiceOntario within 30 days when the:

    • person named on the permit is deceased
    • permit holder is no longer a person with an eligible health condition
    • permit contains incorrect information
    • permit has been cancelled

    Return by mail

    Return the permit by mail to:

    ServiceOntario
    Accessible Parking Permit Services Office
    P.O. Box 9800
    Kingston ON K7L 5N8

    Return in person at a ServiceOntario centre

    Lost, stolen or damaged accessible parking permit

    Lost or stolen permit

    To replace a lost or stolen accessible parking permit online, you will need the permit holder’s:

    • full name (first, middle and last)
    • date of birth
    • gender
    • mailing and residential address
    • phone number
    • email address
    • driver’s licence number (if the permit holder is a driver)

    To replace a stolen accessible parking permit online, you also need to:

    1. Visit or call your local police service to report the stolen permit
    2. Get an occurrence number from the police
    3. Include the occurrence number on the application

    Replace in-person or by mail

    Complete these steps to replace a lost or stolen accessible parking permit in-person or by mail:

    1. Get an application form by visiting any ServiceOntario centre or downloading the application form for an accessible parking permit.
    2. Complete Part A of the form only (your regulated healthcare practitioner is not required to complete Part B).
    3. Submit the completed form with identity documents showing proof of full name, date of birth and signature of the permit holder.

    If you are applying by mail, include a photocopy of the permit holder’s identity document(s). Do not send original identity document(s).

    To replace a stolen accessible parking permit in-person or by mail, you will also need to:

    1. Visit or call your local police services to report the stolen permit.
    2. Get an occurrence number from the police.
    3. Include the occurrence number on the application form.

    Submit the form for a lost or stolen permit to a ServiceOntario centre in person, or by mail to:

    ServiceOntario
    Accessible Parking Permit Services Office
    P.O. Box 9800
    Kingston ON K7L 5N8

    Damaged Permit

    Replace in-person or by mail

    You can replace a damaged accessible parking permit in person or by mail only. To replace a damaged permit, you will need to:

    1. Get an application form by visiting any ServiceOntario centre or downloading the application form for an accessible parking permit.
    2. Complete Part A of the form only (your healthcare practitioner is not required to complete Part B).
    3. Submit the completed form with identity documents showing proof of full name, date of birth and signature of the permit holder.

    If applying by mail, include a photocopy of the permit holder’s identity document(s). Do not send original identity document(s).

    Submit the application form and the damaged accessible parking permit to a ServiceOntario centre in person, or by mail to:

    ServiceOntario
    Accessible Parking Permit Services Office
    P.O. Box 9800
    Kingston ON K7L 5N8

    Seized permit

    If your accessible parking permit has been seized, you cannot get a new permit until the matter has been resolved in court.

    For more information on seized permits, you can call:

    Accessible Parking Permit Service Office/ServiceOntario

    • Toll-free: 1-800-267-0295 ext. 4651
    • 613-545-4651
    • TTY toll free: 1-800-268-7095

    Contact us

    If you need more information, please call us Monday to Friday from 8:30 a.m. to 5 p.m. at:

    • 1-800-387-3445 if you’re outside of Toronto, but within North America
    • 416-235-2999 if you’re within the GTA or outside of North America
    • TTY: 416-325-3408

    If you are visiting a ServiceOntario location and require an accommodation, please contact us to discuss your request prior to your arrival by emailing ServiceOntario Accessibility Requests.

    It may take 2 to 3 days to make the necessary arrangements.